Help & FAQ

Yes, you will be able to avail additional discount by adding promo code in the promocode field before the checkout.

For Promo code, please approach the respective product associate. Alternatively, you can also drop an email to marketplace@starlinkme.net and one of our representatives will assist you.

No, the promo code will not remain same and this will change on deal basis.

Each promo code will be defined with the time duration, if the promo code is entered post the expiry, then this will not go through.

The lead time for delivery of licenses will be 3 business days. However, in rare scenario, this can sometimes vary due to unseen circumstances or public holidays.

The licenses or support certificate for the purchased item will be provided to you via email.

Partner will have the leverage to pay via credit card or through available credit limit if applicable.

Below could be couple of reasons on why this option would not be available. 1. Partner registered would not be having credit limit facility with StarLink 2. If the items added to cart are only with monthly subscription capability. Please note monthly recurring billing is available only for credit card transaction.

Any items added to cart will automatically be saved, however if you wish to change the order then you will have to remove the items from cart manually.
1. Partner registered would not be having credit limit facility with StarLink
2. If the items added to cart are only with monthly subscription capability. Please note monthly recurring billing is available only for credit card transaction.

At the beginning of the financial year,StarLink will discuss with the partner and allocate them with a yearly target on the portal. Performance of achieved vs target will be visible on the dashboard.

Yes, you will be able to view Open AR Balance report in different aging ranges. Please click Open AR Balance -> AR Aging. This will provide you complete view with breakdown of ranges.

Yes, you will get this visibility on the dashboard. Please click the renewals and you will get detailed view of expired as well as upcoming renewals for next 6 months.

Notifications will display any orders created, fulfilled or billed in chronological order. The information displayed will be available for maximum of 2 weeks.

Yes, you will be able to extract the report in excel or PDF format. Extracting report is currently available for booked revenue, Open AR, Projects, Pending Fulfilment, Fulfilled Orders, Pipeline and Renewals.

1. The marketplace will act like a partner portal where you would benefit by having single pane visibility of all the booked revenue, pipeline, orders, projects, open ar and renewals with StarLink.
2. It will provide you the feasibility to shop from the marketplace, with simplify ordering and billing process as well as will help you with managing the recurring business effectively.
3. Attractive promotions will be available for products from time to time on the marketplace.

No, currently we support only one user login per partner.

Forgot password option is available at the login page, please click on this to reset the password. If you are still unsuccessful in resetting the password, please reach out to us on marketplace@starlinkme.net for further support.

The currency used throughout marketplace is in USD. This is applicable to the shop as well as the dashboard, all transactions through marketplace will also be done only in USD.

This is because you may not have the privilege to view the product due to insufficient partnership level for the vendor.